Therapy & Counseling Practices
Your client just arrived.
You get notified instantly.
FrontDesk is a check-in app built for therapy practices. Clients check in on an iPad kiosk or QR code, select their therapist, and you get a push notification the moment they're in the waiting room — so you can stay in session until they actually arrive.
14-day free trial · No credit card required · From $50/mo
How It Works
Three steps. No front desk required.
Client checks in
Your client arrives and checks in on the iPad kiosk in your waiting room — or scans a QR code you posted at the door or sent in their appointment reminder.
Client selects their therapist
The kiosk asks them to choose their provider from your list. Perfect for group practices with multiple therapists sharing a space.
You get an instant notification
Your iPhone or Android receives a push notification the moment they check in. Stay in session. No interruptions. No knocking.
"FrontDesk has completely eliminated the awkward moment where a client walks in and doesn't know whether to knock or wait. They check in, I get notified, and I come out to greet them exactly when they're ready."
Features
Built around how therapy practices actually work
Instant push notification when your client arrives
Stay in session. The moment your client checks in, you get a push notification on your phone — so you know they're in the waiting room without anyone knocking on your door.
Each client selects their specific therapist
The check-in flow asks clients to select their provider. Group practices with multiple therapists in the same building can share one kiosk — the right person gets notified every time.
iPad kiosk or QR code — your choice
Mount an iPad in your waiting room for a professional kiosk experience, or skip the hardware entirely and use a QR code or link that clients scan on their own phone.
Branded to match your practice
Upload your logo, set your colors. The Branding Studio gives you a live preview, so your waiting room iPad looks like it belongs in your practice.
Multi-location support for group practices
Run multiple offices from one account. Each location gets its own provider list, branding, and QR code. Manage everything from a single admin dashboard.
No receptionist required
Clients check themselves in. Your therapists get notified. Your front desk can focus on what matters — or you can run your waiting room with no front-desk staff at all.
Questions
Therapy check-in — FAQ
Is FrontDesk HIPAA compliant?
FrontDesk is designed with client privacy in mind. The kiosk does not store session notes, treatment records, or clinical data — it only captures the check-in event (who arrived and when) and triggers a notification. As with any software used in a healthcare-adjacent setting, practices should evaluate their specific compliance obligations with their legal and compliance advisors. FrontDesk can execute a Business Associate Agreement (BAA) for applicable customers.
How does FrontDesk work for a therapy office?
A client arrives at your office, walks up to the iPad kiosk in the waiting room (or scans a QR code posted at the door), and checks in. They select their therapist from a list. That therapist immediately receives a push notification on their iPhone or Android device — so they can wrap up with their current client or prepare before greeting the new one. No receptionist needs to interrupt, no phone call needed.
Can clients check in without a receptionist?
Yes. That is the core use case for FrontDesk in therapy and counseling practices. Many solo and group practices use FrontDesk to run a fully self-managed waiting room — clients check in themselves, the therapist gets notified, and no front-desk staff member is needed to manage the flow. This reduces overhead and lets practices focus on clinical work.
Does FrontDesk work for group therapy practices with multiple therapists?
Yes. FrontDesk supports multiple providers per location. When a client checks in, they select their specific therapist from a list you configure. Only that therapist receives the notification — so multiple therapists can share a waiting room without any confusion about whose client just arrived.
Does FrontDesk integrate with therapy EHR or scheduling software?
FrontDesk is a standalone check-in and notification tool — it does not currently have native integrations with EHR systems like SimplePractice, TherapyNotes, or Jane App. It works alongside your existing scheduling software: clients book through your EHR, and then check in through FrontDesk when they arrive. The notification to the therapist is via iOS or Android push notification.
Can I customize the kiosk to match my therapy practice branding?
Yes. FrontDesk includes a built-in Branding Studio where you upload your practice logo and set your brand colors. The kiosk display updates in real time as you design — so your waiting room iPad looks like your practice, not a generic app.
How much does FrontDesk cost for a therapy practice?
FrontDesk starts at $50/month for one location, which includes unlimited providers (therapists), iPad kiosk access, QR code check-in, and the full Branding Studio. Additional locations are $15/month each. There is a 14-day free trial with no credit card required.
Ready to let your clients check themselves in?
14-day free trial. No credit card required. Set up in under 30 minutes.